Not working? Here's what to do.

Pick your device. Each page gives the first-time setup and the fixes for the problems people type in most — in plain words, no manual required.

Amazon Echo Dot (5th gen)Steps to fix an Echo Dot (5th generation) that won’t connect to Wi‑Fi, has gone offline, or needs a reset.
Set up won't connect to wifi is offline reset
Canon PIXMA TS3350These steps help you set up the Canon PIXMA TS3350 and fix common issues with Canon PRINT and Wi‑Fi.
Set up won't connect to wifi app can't find it reset
eufy SoloCamStep-by-step help to set up your Eufy SoloCam and fix common Wi‑Fi or offline issues.
Set up won't connect to wifi is offline reset
Fitbit Charge 6Steps to get your Fitbit Charge 6 working with the Fitbit app.
Set up won't pair app can't find it reset
Google Chromecast with Google TVStep‑by‑step help for a Chromecast with Google TV that won't connect to wifi, shows as offline, or needs a factory reset.
Set up won't connect to wifi is offline reset
Google Nest Mini (2nd gen)Steps to set up your Nest Mini (2nd generation) and fixes if it can't reach wifi or the Google Home app can't find it.
Set up won't connect to wifi app can't find it reset
Google Nest ThermostatSteps to set up your Nest Thermostat and to fix common Wi‑Fi and offline issues.
Set up won't connect to wifi is offline reset
HP DeskJet 2720eStep-by-step help to set up and troubleshoot common issues with the HP DeskJet 2720e using the HP Smart app.
Set up won't connect to wifi is offline app can't find it
iRobot Roomba i5Step-by-step help to set up your Roomba i5 and fix connection problems using the iRobot Home app.
Set up won't connect to wifi is offline reset
Nintendo SwitchStep-by-step help to start your Nintendo Switch and fix common wifi or offline issues.
Set up won't connect to wifi is offline reset
Philips Hue Hue BridgeStep-by-step help for a Philips Hue Bridge that shows offline or is not discovered by the app.
Set up is offline app can't find it reset
Philips Hue Hue White E27 (Bluetooth)Clear steps to get your Philips Hue White E27 (Bluetooth) working with the Philips Hue app.
Set up won't pair app can't find it reset
Ring Video Doorbell (battery)Steps to connect your Ring Video Doorbell (battery), get it back online if it shows offline, and how to reset the device.
Set up won't connect to wifi is offline reset
Shelly Plus 1Step-by-step help for the Shelly Plus 1 (SNSW-001X16EU) relay.
Set up won't connect to wifi app can't find it reset
Sonos Era 100Step-by-step help to set up your Sonos Era 100 and to fix common problems when it won't join Wi‑Fi or the Sonos app can't find it.
Set up won't connect to wifi app can't find it reset
Sony WH-1000XM5Step-by-step help for Bluetooth pairing and using the Sony | Headphones Connect app.
Set up won't pair app can't find it reset
tado° Smart Thermostat V3+Clear steps to get your tado° Smart Thermostat V3+ connected or back online.
Set up is offline app can't find it reset
TP-Link Tapo C200Simple, step‑by‑step checks to get your Tapo C200 camera working again.
Set up won't connect to wifi is offline reset
TP-Link Tapo P100Practical, short instructions to set up and fix common connectivity problems with the TP‑Link Tapo P100 smart plug.
Set up won't connect to wifi is offline reset
Xiaomi Smart Band 8Steps to set up your Xiaomi Smart Band 8 and quick fixes when pairing fails or the app can’t find the band.
Set up won't pair app can't find it reset