Plugfix Not working? Here's what to do.Nederlands

All devicesFirst-time setup

TP-Link Tapo P100 is offline: what to do

The plug was online before but now shows 'Offline' in the app or doesn't respond to voice assistants.

We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.

Most likely causes

usually this

Router or Internet is down

  • Check other devices on the same Wi‑Fi to see if they have internet access.
  • Restart your router by removing power for 30 seconds, then wait for it to fully boot.
common

Plug is out of Wi‑Fi range or poor signal

  • Move the plug closer to the router to see if it comes back online.
  • If that helps, consider a Wi‑Fi extender or repositioning the router.
common

Wi‑Fi password or router settings changed

  • Confirm whether the Wi‑Fi password has been changed and test another device with it.
  • If changed, remove the plug from the Tapo app and add it again with the new password.
sometimes

Temporary Tapo cloud outage or firmware problem

  • Check whether other Tapo devices are offline and look for TP‑Link/Tapo status updates.
  • If the plug briefly comes online, update its firmware in the app; otherwise restart or reset it.

Factory reset

Warning: a factory reset erases all settings and removes the P100 from your Tapo account; you will need to set it up again.

  1. Plug the P100 into a socket and ensure it has power.
  2. Find the reset button on the plug (usually a small button or a pinhole).
  3. Hold the reset button for about 5–10 seconds until the status LED flashes quickly, then release.
  4. Wait for the plug to restart and show the setup blinking; open the Tapo app and add the device again.

Frequently asked

Does the Tapo P100 work on 5 GHz Wi‑Fi?

No, the P100 uses only 2.4 GHz. Make sure your phone and router use 2.4 GHz during setup.

What does a fast‑blinking LED mean?

It generally means the plug is in setup mode and ready to be added in the app.

Will the plug forget settings after a power cut?

Normally no; the plug keeps settings after power loss. Only a factory reset clears them.

Where should I enter my Wi‑Fi password?

Always enter your Wi‑Fi password in the official Tapo app; do not use third‑party sites or services.

Other problems with this device

Tapo P100 won't connect to wifiTapo P100 resetFirst-time setup

Sources

Updated 2026-09-09 · plugfix.vercel.app