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iRobot Roomba i5 is offline: what to do

Roomba was online before but now shows as 'offline' in the iRobot Home app.

We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.

Most likely causes

usually this

Router or internet had a temporary outage or restart

  • Check whether other devices in the house have internet access.
  • Restart your router and modem if several devices are offline.
  • Wait a few minutes to see if the Roomba reconnects automatically.
common

Robot lost Wi‑Fi due to distance or changed signal conditions

  • Place the robot on its dock and ensure the dock is within good range of the router.
  • Power-cycle the robot or the dock by disconnecting and reconnecting power if the manual allows.
  • If that fixes it, consider moving the dock closer to the router or using a Wi‑Fi extender.
sometimes

Wi‑Fi password or network name was recently changed

  • Confirm whether the Wi‑Fi password or SSID was changed recently.
  • If so, reconnect the robot via the iRobot app using the updated network details.
  • If needed, re-run the full setup flow in the app.

Factory reset

Warning: a factory reset erases Wi‑Fi settings, scheduled cleans and your account pairing; you will need to set the robot up again in the app.

  1. First try 'Forget device' or 'Reset' from the robot settings in the iRobot Home app if available.
  2. If the app does not provide that option: power the robot on and press and hold the Home and Spot buttons together (or use the method in the user manual) until the robot signals a reset.
  3. Place the robot back on the dock and add it again in the iRobot Home app following the first-time setup flow.

Frequently asked

Does the Roomba i5 work on 5 GHz Wi‑Fi?

Most Roomba i5 models require 2.4 GHz Wi‑Fi; use the 2.4 GHz network during setup.

The app shows 'robot offline' — what should I check first?

Check your router and internet connection, reboot the router if needed, and ensure the dock is within good Wi‑Fi range.

Will a reset remove my maps and schedules?

Yes — factory reset removes saved maps and cleaning schedules; note any important settings before resetting.

How do I know the robot is in pairing mode?

It typically makes a sound or shows a light pattern; the iRobot Home app also guides you through confirming pairing mode.

Other problems with this device

Roomba i5 won't connect to wifiRoomba i5 resetFirst-time setup

Updated 2026-09-09 · plugfix.vercel.app