Plugfix Not working? Here's what to do.Nederlands

All devicesFirst-time setup

Ring Video Doorbell (battery) won't connect to wifi: what to do

App reports Wi‑Fi connection failed or setup hangs.

We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.

Most likely causes

usually this

Wrong Wi‑Fi password or wrong network selected

  • Check the Wi‑Fi name on your phone and select that exact name in the Ring app.
  • Carefully re-enter the Wi‑Fi password in the Ring app; do not use a guest network password unless intended.
  • If your router has separate 2.4 GHz and 5 GHz names, pick the 2.4 GHz network (or temporarily disable 5 GHz) and try again.
usually this

Phone or doorbell too far from the router during setup

  • Move your phone and the doorbell closer to the router while setting up.
  • Keep the doorbell within range until the app confirms the connection.
common

Router broadcasting only 5 GHz or blocking new devices

  • Check your router settings to ensure the 2.4 GHz network is active; Ring devices typically use 2.4 GHz.
  • Temporarily disable MAC filtering or guest isolation and retry setup.
sometimes

Interference or weak signal

  • Restart the router and try the setup again.
  • If you use a mesh system, try connecting via the main router or temporarily disable the mesh node.

Factory reset

Warning: a factory reset erases all settings and removes the device from your Ring account; you must add it again in the Ring app.

  1. Open the Ring app and consult the support article or device menu for the exact reset method for your model.
  2. Follow the app or manual instructions to press and hold the reset control for the specified time until the device indicates it has reset.
  3. After the reset completes, add the device again using 'Add Device' in the Ring app.

Frequently asked

Why does the app ask about 2.4 GHz and 5 GHz?

Ring doorbells are generally more reliable on 2.4 GHz; choose the 2.4 GHz network during setup or make the 2.4 GHz name visible temporarily.

How far can the doorbell be from my router?

Range depends on walls and interference; if signal is weak, move the router closer or use an extender.

Will I lose stored videos after a reset?

Videos stored in your Ring account and under a Ring Protect subscription remain available; local settings and account links are removed.

Can I reset without removing the battery?

Yes, many models have a reset button or an in‑app reset option; check the guide or the Ring app for your model.

Other problems with this device

Video Doorbell (battery) is offlineVideo Doorbell (battery) resetFirst-time setup

Sources

Updated 2026-09-09 · plugfix.vercel.app