How to reset the Ring Video Doorbell (battery)

You need to factory reset the doorbell or it is unresponsive.

We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.

Most likely causes

usually this

Warning: a factory reset will erase local settings and remove the device from your Ring account; you must add it again in the Ring app.
Find the reset method for your exact model in the Ring app or printed guide (often a small button or an in‑app option).
Press and hold the reset control as instructed, then re-add the device in the Ring app.

common

Warning: resetting removes the device from the current Ring account; the new owner will need to add it to their account.
Perform the factory reset and then have the new account follow 'Add Device' steps in their Ring app.

sometimes

Try charging the battery and restarting the router before a reset.
If problems persist, perform the factory reset and set up the device again in the Ring app.

Why does the app ask about 2.4 GHz and 5 GHz?

Ring doorbells are generally more reliable on 2.4 GHz; choose the 2.4 GHz network during setup or make the 2.4 GHz name visible temporarily.

How far can the doorbell be from my router?

Range depends on walls and interference; if signal is weak, move the router closer or use an extender.

Will I lose stored videos after a reset?

Videos stored in your Ring account and under a Ring Protect subscription remain available; local settings and account links are removed.

Can I reset without removing the battery?

Yes, many models have a reset button or an in‑app reset option; check the guide or the Ring app for your model.

Updated 2026-09-09 · plugfix.vercel.app