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How to set up the HP DeskJet 2720e in 6 steps

Step-by-step help to set up and troubleshoot common issues with the HP DeskJet 2720e using the HP Smart app. Follow the steps one at a time and stop when the issue is fixed.

We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.

What you need

• Your HP DeskJet 2720e is plugged in and turned on
• You have the HP Smart app installed on your phone or tablet
• You know your wifi network name and password
• Keep your phone within 2–3 metres of the printer during setup

Step by step

1. Unpack and power on the printerRemove the printer from the box and take off tape and protective materials.How you know it worked: The printer powers up and a light or display turns on.
2. Install paper and cartridgesPut paper in the tray and install the ink cartridges following the guide.How you know it worked: The printer shows that cartridges are installed or a related light is steady.
3. Open HP Smart appOpen the HP Smart app and sign in with an HP account or create one.
4. Add a new deviceTap 'Add Printer' or the plus icon in the app and follow the on-screen prompts.How you know it worked: The app searches and lists 'HP DeskJet 2720e' if found.
5. Select your wifi network in the appChoose your wifi network name and enter the wifi password when prompted.How you know it worked: The app reports the printer is connected to your wifi network.
6. Complete setupFollow the remaining app steps to run a test print or install updates.How you know it worked: The app shows confirmation that setup is complete.

Common problems

DeskJet 2720e won't connect to wifiDeskJet 2720e is offlineDeskJet 2720e app can't find it

Frequently asked

Updated 2026-09-09