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HP DeskJet 2720e app can't find it: what to do

HP Smart app does not find the printer during setup.

We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.

Most likely causes

usually this

App lacks permissions or phone not on same wifi

  • Ensure your phone is connected to the same wifi network you want the printer to use.
  • Allow HP Smart to use wifi and location if prompted.
  • Close and reopen the app and try 'Add Printer' again.
common

Printer still in out-of-box state or not broadcasting

  • Make sure the printer is powered on and there are no error lights.
  • If the printer has a wireless connect button, press it briefly to start discovery.
  • Move the phone close to the printer while searching in the app.
common

Temporary app or phone issue

  • Force-close the HP Smart app and open it again.
  • Restart your phone and try searching again.
  • Uninstall and reinstall the HP Smart app if the problem persists.

Factory reset

Warning: a factory reset will erase the printer's wifi settings and any local configuration.

  1. Turn the printer on.
  2. Find the reset method for your printer; for many DeskJet models this is a specific button or a combination of buttons on the control panel.
  3. Press and hold the indicated button(s) for about 10–20 seconds until lights blink or the printer restarts.
  4. Release and wait for the printer to finish starting, then set it up again in HP Smart.

Frequently asked

Why does the app ask for location access?

HP Smart asks for location to discover nearby wifi networks; allowing it lets the app find the printer during setup.

Does the DeskJet 2720e support 2.4 GHz and 5 GHz?

These printers usually work best on 2.4 GHz; if you have both bands, choose the 2.4 GHz network during setup.

Can I pair the printer via Bluetooth?

The DeskJet 2720e mainly uses wifi for wireless printing; Bluetooth is not typically used for setup in HP Smart.

What if I see an ink or paper error?

Check that cartridges are seated correctly and there is paper in the tray, then follow any error instructions shown in the app.

Other problems with this device

DeskJet 2720e won't connect to wifiDeskJet 2720e is offlineFirst-time setup

Updated 2026-09-09 · plugfix.vercel.app