Plugfix Not working? Here's what to do.Nederlands

All devicesFirst-time setup

HP DeskJet 2720e is offline: what to do

Printer worked before but now shows offline in HP Smart or on your computer.

We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.

Most likely causes

usually this

Printer lost its wifi connection

  • Check the printer's wifi indicator to see if it shows no connection.
  • Restart the printer using the power button so it can reconnect.
  • Open HP Smart and check under device details for 'Connected' status.
common

Router was restarted or settings changed

  • Make sure your router has internet by loading a webpage on your phone.
  • Verify that the wifi name or password was not recently changed; if it was, reconfigure the printer with the correct info.
  • Restart both router and printer to re-establish the connection.
sometimes

Network address conflict after updates

  • Turn the printer off and on to obtain a fresh network address.
  • Remove the printer from HP Smart and add it again.
  • If needed, restart the router and try the setup again.

Factory reset

Warning: a factory reset will erase the printer's wifi settings and any local configuration.

  1. Turn the printer on.
  2. Find the reset method for your printer; for many DeskJet models this is a specific button or a combination of buttons on the control panel.
  3. Press and hold the indicated button(s) for about 10–20 seconds until lights blink or the printer restarts.
  4. Release and wait for the printer to finish starting, then set it up again in HP Smart.

Frequently asked

Why does the app ask for location access?

HP Smart asks for location to discover nearby wifi networks; allowing it lets the app find the printer during setup.

Does the DeskJet 2720e support 2.4 GHz and 5 GHz?

These printers usually work best on 2.4 GHz; if you have both bands, choose the 2.4 GHz network during setup.

Can I pair the printer via Bluetooth?

The DeskJet 2720e mainly uses wifi for wireless printing; Bluetooth is not typically used for setup in HP Smart.

What if I see an ink or paper error?

Check that cartridges are seated correctly and there is paper in the tray, then follow any error instructions shown in the app.

Other problems with this device

DeskJet 2720e won't connect to wifiDeskJet 2720e app can't find itFirst-time setup

Updated 2026-09-09 · plugfix.vercel.app