How to reset the eufy SoloCam

You need to factory-reset the camera to fix persistent problems or to hand it over.

We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.

Most likely causes

usually this

Warning: a factory reset erases all settings and pairings; you must add the camera again in the Eufy app.
Locate the reset button on the camera (often a small hole or button at the back or bottom).
Press and hold the reset button for 10–15 seconds until you hear a sound or see lights blink.

common

Back up any videos or settings you need before resetting.
Perform the factory reset as above and then remove the device from your Eufy account in the app.

Does SoloCam work on 5 GHz Wi‑Fi?

Most SoloCam models use 2.4 GHz for setup. Make sure 2.4 GHz is enabled and use it during installation.

I can't see live view, what should I check?

First check the camera has power and your internet is working. Restart the camera and reopen the app.

Can I share my camera with family?

Yes, share access via the Eufy Security app's sharing settings. Never share your account password.

What is lost after a factory reset?

All camera settings and account links are removed. Locally stored video may also be lost.