How to set up the eufy SoloCam in 7 steps
Step-by-step help to set up your Eufy SoloCam and fix common Wi‑Fi or offline issues. Instructions use plain language and one action per step.
We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.
What you need
- Phone with the Eufy Security app installed
- Your Wi‑Fi name (SSID) and password ready
- A stable home Wi‑Fi network (check if you have 2.4 GHz or 5 GHz)
- Camera charged or connected to power
Step by step
- Open the appOpen the Eufy Security app on your phone and sign in or create an account.How you know it worked: You see the app home screen.
- Power on the cameraTurn the SoloCam on with its power button or connect it as instructed in the manual.How you know it worked: The camera shows a status light or sound (check the manual if unsure).
- Add device in the appTap 'Add Device' or the plus icon in the app and choose 'Camera' or 'SoloCam'.How you know it worked: The app prompts for permissions and to connect to the camera.
- Follow app promptsFollow the app steps: scan a QR code if asked or pick your camera from the list.How you know it worked: The app indicates it is trying to connect.
- Select Wi‑Fi and enter passwordChoose your Wi‑Fi network and type the password in the app; use the same network your phone is on.How you know it worked: The app reports the camera is connecting to Wi‑Fi.
- Finish setupWait until the app says setup is complete and grant camera and microphone permissions if requested.How you know it worked: You see live view or a confirmation that the camera is ready.
- Place the cameraMount or place the camera where you want it and adjust the view in the app.How you know it worked: Live view displays the selected scene.
Common problems
SoloCam won't connect to wifiSoloCam is offlineSoloCam reset
Frequently asked
Does SoloCam work on 5 GHz Wi‑Fi?
Most SoloCam models use 2.4 GHz for setup. Make sure 2.4 GHz is enabled and use it during installation.
I can't see live view, what should I check?
First check the camera has power and your internet is working. Restart the camera and reopen the app.
Can I share my camera with family?
Yes, share access via the Eufy Security app's sharing settings. Never share your account password.
What is lost after a factory reset?
All camera settings and account links are removed. Locally stored video may also be lost.
Updated 2026-09-09