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eufy SoloCam is offline: what to do

Camera was online before but now shows offline in the app.

We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.

Most likely causes

usually this

Router or internet outage

  • Check if other devices have internet access.
  • Restart your router by switching it off and on again.
  • Wait 2–3 minutes and open the Eufy app to see if the camera returns online.
usually this

Camera powered off or battery drained

  • Check the camera has power or battery charge.
  • Charge the camera or connect it to power and look for the status light.
common

Wi‑Fi settings changed (SSID or password) or band changed

  • Confirm whether the Wi‑Fi name or password was recently changed.
  • If router bands were altered, restore the previous 2.4 GHz settings or reconnect the camera using the app.
sometimes

Temporary Eufy server issue

  • Check Eufy's service status on their site or social media.
  • Wait 15–30 minutes and try again; log out and back into the app if needed.

Factory reset

Warning: a factory reset deletes all settings and pairings; you will need to add the camera again in the Eufy Security app.

  1. Power on the camera and ensure it has sufficient battery or is connected to power.
  2. Find the reset button on the camera; it is usually a small hole or button on the back or bottom.
  3. Insert a paperclip or thin tool into the hole and hold the button for 10–15 seconds.
  4. Release when you hear a sound or see lights blink to indicate the reset started.
  5. Open the Eufy app, remove the old device entry if needed, and add the camera again via 'Add Device'.

Frequently asked

Does SoloCam work on 5 GHz Wi‑Fi?

Most SoloCam models use 2.4 GHz for setup. Make sure 2.4 GHz is enabled and use it during installation.

I can't see live view, what should I check?

First check the camera has power and your internet is working. Restart the camera and reopen the app.

Can I share my camera with family?

Yes, share access via the Eufy Security app's sharing settings. Never share your account password.

What is lost after a factory reset?

All camera settings and account links are removed. Locally stored video may also be lost.

Other problems with this device

SoloCam won't connect to wifiSoloCam resetFirst-time setup

Updated 2026-09-09 · plugfix.vercel.app