Sonos Era 100 app can't find it: what to do
The Sonos app does not find the Era 100 during setup.
Most likely causes
usually this
Phone permissions for local network or Bluetooth are disabled.
- In your phone settings allow the Sonos app access to local networks and Bluetooth if prompted.
- Turn Bluetooth on temporarily so the app can detect the new device.
common
Speaker is not in setup mode or still booting.
- Power the speaker off and on, wait 30 seconds, then retry discovery in the app.
- Keep the speaker close to your phone while searching.
sometimes
App is outdated or phone software has a bug.
- Update the Sonos app via the App Store or Google Play and try again.
- Try setting up from a different phone or tablet with the Sonos app.
Factory reset
WARNING: a factory reset deletes registration, any content saved to My Sonos on this product and linked music services; you will need to set it up again.
- Unplug the power cord.
- Press and hold the Bluetooth button and reconnect the power cord while still holding the button.
- Keep holding until the light on the front flashes orange and white.
- When the light flashes green, release the button; the Era 100 is now factory reset and ready to be added again.
Frequently asked
Should I reset the Era 100 for setup issues?
Resetting erases all settings; first try restarting the app and speaker and verifying Wi‑Fi and app permissions.
The app can't find my Era 100 but the light is on — what now?
Make sure your phone is on the same Wi‑Fi network, grant the Sonos app local network access and enable Bluetooth temporarily.
Can I use Bluetooth to complete the setup?
Bluetooth may assist detection, but you must add the speaker to your Wi‑Fi network via the Sonos app.
What happens to my services after a reset?
Music services are removed from that speaker and must be re-added through your Sonos account in the app.
Other problems with this device
Era 100 won't connect to wifiEra 100 resetFirst-time setup
Sources
Updated 2026-09-09 · plugfix.vercel.app