How to set up the Sony WH-1000XM5 in 7 steps
Step-by-step help for Bluetooth pairing and using the Sony | Headphones Connect app. First we check the basics, then the most likely causes and fixes.
We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.
What you need
- WH-1000XM5 is charged
- Your phone/tablet has Bluetooth turned on and is nearby (1–2 metres)
- Sony | Headphones Connect app is installed on your phone
- Other Bluetooth devices previously paired to the headphones are turned off or forgotten
Step by step
- Turn the headphones onPress and hold the power button until you hear a sound or voice saying the headphones are on.How you know it worked: You hear a voice prompt or sound indicating the headphones are on.
- Enable Bluetooth on your phoneOpen your phone settings and switch Bluetooth on.How you know it worked: Bluetooth is on and scanning for devices.
- Put the headphones into pairing modeIf the headphones are not yet paired, press and hold the power button longer until you hear a pairing voice prompt.How you know it worked: You hear a pairing prompt or an indicator light change (if visible).
- Open the Sony appLaunch Sony | Headphones Connect and follow the on-screen steps to add a new device.How you know it worked: The app shows instructions or begins searching for the headphones.
- Select the headphones in the app or phoneTap 'WH-1000XM5' in the app or in your phone's Bluetooth list to connect.How you know it worked: The app indicates the headphones are connected and you may hear confirmation tones.
- Allow permissions in the appIf the app asks for Bluetooth or location permission, allow it so pairing can proceed.How you know it worked: The app continues setup without error messages.
- Complete the app setupFollow the brief app steps to set noise cancelling and button functions.How you know it worked: You can see and change headphone settings in the app.
Common problems
WH-1000XM5 won't pairWH-1000XM5 app can't find itWH-1000XM5 reset
Frequently asked
How do I quickly pair WH-1000XM5 with my phone?
Turn on Bluetooth on your phone, hold the headphones' power button to enter pairing mode, select 'WH-1000XM5' in Bluetooth, and open the Sony app for further setup.
Why does the sound drop out during calls?
Check the active Bluetooth connection and that the phone isn't switching audio to another device; restart phone and headphones if needed.
Can the headphones connect to more than one device?
They can remember multiple devices and switch between them, but you may need to select the headphones in your phone's Bluetooth list to make them active.
The app keeps searching — what now?
Allow app permissions for Bluetooth and location, put the headphones in pairing mode, and restart both app and phone before retrying.
Updated 2026-09-09