How to reset the Sony WH-1000XM5
You want to restore the headphones because pairing or features keep failing.
We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.
Most likely causes
Saved settings or pairings are corrupted
- Follow the reset procedure below step by step.
- After reset, pair the headphones again using the setup steps.
Headphone software glitch
- Try a simple power off/on cycle first.
- If that fails, perform the reset and re-pair.
Frequently asked
How do I quickly pair WH-1000XM5 with my phone?
Turn on Bluetooth on your phone, hold the headphones' power button to enter pairing mode, select 'WH-1000XM5' in Bluetooth, and open the Sony app for further setup.
Why does the sound drop out during calls?
Check the active Bluetooth connection and that the phone isn't switching audio to another device; restart phone and headphones if needed.
Can the headphones connect to more than one device?
They can remember multiple devices and switch between them, but you may need to select the headphones in your phone's Bluetooth list to make them active.
The app keeps searching — what now?
Allow app permissions for Bluetooth and location, put the headphones in pairing mode, and restart both app and phone before retrying.
Other problems with this device
WH-1000XM5 won't pairWH-1000XM5 app can't find itFirst-time setup
Updated 2026-09-09 · plugfix.vercel.app