Shelly Plus 1 app can't find it: what to do
The Shelly Smart Control app does not find the device during setup.
Most likely causes
usually this
Phone not on same 2.4 GHz network
- Ensure your phone is connected to the 2.4 GHz Wi‑Fi, not 5 GHz or mobile data.
- Toggle Wi‑Fi on your phone off and on or restart the phone and retry.
common
AP/Bluetooth on the Shelly is off
- Press and hold the device button for 5 seconds to enable AP and Bluetooth.
- Wait until the LED indicates AP active and search again in the app.
sometimes
App lacks required permissions
- Give the Shelly app location and local network permissions in your phone settings if prompted.
- Force-close and reopen the app before attempting discovery again.
Factory reset
Warning: factory reset will erase Wi‑Fi settings, schedules, cloud integrations and custom configurations.
- Ensure the device is powered.
- Press and hold the device button for 10 seconds.
- Wait until the LED shows the reset blink pattern and then release the button.
- Re-add the Shelly in the Shelly Smart Control app and reconfigure it.
Frequently asked
Does the Shelly Plus 1 support 5 GHz Wi‑Fi?
No. Use the 2.4 GHz network for setup and normal operation.
What LED indicates the device is connected?
A solid red LED means the device is connected to Wi‑Fi.
What is lost after a factory reset?
Wi‑Fi credentials, schedules, cloud links and local settings are all removed; you must set up again.
Can I install the Shelly inside a wall box?
Yes. The device is small and designed for mounting behind switches and in wall boxes per the safety instructions.
Other problems with this device
Plus 1 won't connect to wifiPlus 1 resetFirst-time setup
Sources
Updated 2026-09-09 · plugfix.vercel.app