How to reset the Fitbit Charge 6

You need to reset the watch because it is frozen or you want to link it to a new account.

We could not fully consult the manufacturer's support page for this model; the steps are general and may differ in details.

Most likely causes

usually this

First try a restart: press and hold the button or side until the screen turns off and on (about 8–10 seconds).
If restart fails, perform a factory reset using the steps below (warning: this will erase settings).

common

Remove the device from the previous Fitbit account in the app (App > your device > Remove).
Then perform a factory reset on the watch before attempting to pair with the new account.

My watch won't turn on, what now?

Place the Charge 6 on the charger for 10 minutes and then press the button to start it.

Will I lose my health data after a reset?

Data stored only on the watch is erased, but data already synced to your Fitbit account remains in your account.

Can I pair the Charge 6 with more than one phone?

The watch is intended to be used with one primary phone/account at a time; switching requires removing and re‑adding the device.

The app doesn't show a pairing code, why?

Make sure the watch is awake and close to the phone, grant the app needed permissions and try searching again.